“Cool and compact, to protect your timepiece those few times you’re not wearing it.”
What is the warranty on my TIDAL timepiece?
TIDAL has a limited warranty that covers manufacturer's defects for one year after the original purchase date. Basically, if the timepiece parts or mechanics don't work properly, and it's our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your timepiece through on your own. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt.
What type of movement is used?
Japanese Miyota Precision Quartz Movement, which is one of most reliable in the industry.
What type of material in the strap?
TIDAL timepieces use a high quality 316 Low Carbon Grade stainless steel that looks and feels great.
Is my timepiece water resistant?
While TIDAL timepieces have been tested to 5Bar, we do not recommend using them in water. There is no warranty against water damage.
What is the return policy?
Any unworn product can be returned or exchanged for full refund within 30 days of delivery. Please make sure you include your order number along with contact firstname.lastname@example.org to schedule the return. Shipping charges are non-refundable.
How much does shipping cost?
Free shipping in Canada, $9.99 shipping to US and $19.99 shipping Worldwide.